SMB Call Center Solution
OCTC’s SMB Call Center Solution is built on a Asterisk platform and seamlessly integrates with telecom operator services to help small and mid-size tenants rapidly deploy a reliable, on-demand, 24/7 call center. Our SMB Call Center Solution provide complete functionality and feature sets common to high-end legacy systems, such as conference, transfer, customer management, product management, order management, knowledge management, carrier-class security and stability. Independently developed in-house, our SMB Call Center Solution is ideal for multi-tenant environments ranging from a large tenant with complex business logic to many small and mid-size tenants with distinct business requirements. The solution also supports heterogeneous database architectures in distributed, centralized or convergent call centers.
Integrated telephone inbound, outbound, transfer, conference, hold, display caller ID and all call
By leveraging a unified phone number, the end-users can strengthen their brand image though a customized phone line set-up, telephone distribution strategies, and IVR call flow.
By allocating customer lists on our system, you can manage and control the entire marketing process.
our solution can provide professional service to your clients with a variety of tools including customer management, CRM, workflow engine and voice recording.
To make sure you will receive accurate and efficient update of your consumer data, we have designed a CRM with wireless applications, which can ensure instant connection between your counter and central database. You will be able to interact with your consumers through traditional and wireless channels, differentiation interaction with low cost, on base of faster information transferring, will ensure you to receive a precise behavioral and preference analysis.
By analyzing agent reports and business reports on the BPO system, enterprises can do comprehensive performance evaluations for marketing and customer service agents.